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Vol. 1 No. 1 (2026): September 2026

Evaluation Of Compliance With Physician Visiting Hours In The Inpatient Unit Of Aisyiyah General Hospital Padang In 2025

Submitted
September 22, 2026
Published
2026-09-28

Abstract

Compliance with physician visiting times is a national quality indicator for inpatient services, yet in 2025 the achievement at Aisyiyah General Hospital Padang ranged from 25% to 71%, below the target of more than 80%. This study aimed to evaluate compliance with physician visiting times in the inpatient unit of this hospital in 2025 using the input, process, and outcome components of the Donabedian model. A descriptive qualitative design was applied. Four informants, consisting of hospital managers, a nurse, and a physician, were selected through purposive sampling. Data were collected on July 2–3, 2026, through in-depth interviews, document review, and observation, and were validated using source and method triangulation. The results showed that most specialist physicians were external physicians who also worked at government hospitals, which caused frequent delays. A written standard operating procedure, a structured monitoring system, and systematic documentation were available. Visits were conducted daily but not always between 6:00 a.m. and 2:00 p.m. Delays had no significant impact on patient care because general practitioners and nurses continued monitoring patients. In conclusion, compliance did not reach the target, mainly because of physicians' practice schedules at other hospitals.

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