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Articles

Vol. 1 No. 1 (2026): September 2026

Design and Development of a Web-Based Customer Service Application to Improve Medical Record Information Services at Lapai Public Health Center, Padang City, in 2026

Submitted
September 23, 2026
Published
2026-09-30

Abstract

The development of information technology requires an improvement in the quality of health service information systems, but the delivery of information on medical record services at the Lapai Health Center in Padang City is still carried out manually, thus hindering the effectiveness of services and increasing the workload of officers. This research aims to design a Web  Log-based Customer Service application (Blog) as a media of medical record service information that is easily accessible to the public. The research uses the Research and Development (R&D) method with the Waterfall development model. The research subjects consisted of 18 respondents, namely 1 head of administration, 2 medical record officers, and 15 patients. Data collection was carried out through observation, interviews, documentation studies, and system testing using Black Box Testing. The results of the study show that the application was successfully developed according to the needs of users by providing information on service schedules, doctors' schedules, registration flows, administrative requirements, service rates, health information, live chat, as well as criticism and suggestion features. The validation results obtained a feasibility rate of 95% in the very viable category, while the tests showed that all features worked well and were easy to use. The conclusion of this study is that the application is suitable for use as an information media for medical record services at the Lapai Health Center in Padang City to increase the effectiveness of information delivery. Puskesmas are advised to implement the application on an ongoing basis, update the content periodically, and socialize it to the community so that its use is optimal

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